Introduction

Artist+Co. is a service business, providing original artwork to businesses as a monthly subscription to improve office wellbeing and aesthetics in an accessible and affordable way.

The following terms and conditions apply to every Customer/Client, who enters into an agreement with Artist+Co. to provide original art as a monthly fee for service.  By entering into the agreement the Client accepts the terms and conditions outlined in this document.

Pricing

Artist+Co. offers original artworks for businesses (must hold an ABN) as a monthly rental subscription, multiple packages and pricing options (current 2025) are available including:

1. “Studio Start” Offer: $499 + GST per month (select 3 Artworks: 1 large, 1 Medium, 1 Small) Free Delivery and Installation
2. Build Your Own Gallery (Individual Selection): View individual artworks and pricing to create your own collection,  add art to cart to determine the final monthly pricing. Delivery and Installation fee of $199 applies to all orders under $499.00 per month
3. Custom Collection: Work with an experienced Artist+Co. Curator to create your customised Art Collection to meet your brand and design requirements (POA).

Monthly art rental pricing is set at the monthly rental fee (determined at the price on the date of the agreement's commencement).  e.g. $499 + GST for the “Studio Start” 3 Piece Package.

Artwork Changes: Changes in the sizes and number of artworks could reflect a change in the Client’s pricing package, all changes will be detailed and agreed with the Client in writing prior to the commencement of the new payment.

Price Increases:  Artist+Co. reserves the right to increase pricing in line with market rates, 1 month’s notice will be provided in advance of any pricing changes to existing customers.

Payments

Credit Card Payments: Payments are made on a recurring monthly subscription model, deducted monthly in advance from credit the card held on file. Visa and Mastercard ONLY.

Alternative Payment Methods: If you require an alternative method of payment please contact Artist+Co or email hello@artistco.art for more information.

First payment: Processed immediately upon order, ongoing payments will be deducted monthly following the first payment date, (subscription can be completed via www.artistco.art or request a quote, hello@artistco.art).  

Proof of payment (receipt), will be sent via email monthly to the email address associated with the Client account (on the date of the subscription payment).  

Invoice: An initial invoice can be issued with a quote if required by the prospective Client, please request hello@artistco.art 

Payment Failure

If the monthly payment fails, the Client will be notified and provided 2 business days to rectify payment and provide an explanation.  If payment has not been received within 2 days of the monthly payment schedule, or a resolution reached between Artist+Co. and the Client, the debt will be transferred to a debt collection specialist, at which point Artist+Co. will decommission the artworks for removal. 

Note: If the payment failure is associated with a dispute, please follow the dispute process.

Delivery

Delivery of artworks will be undertaken by Artist+Co. FREE of charge at a day and time agreed between the Client and Artist+Co.(note after hours delivery may incur a fee).  The Client is responsible for providing the correct delivery information including: address, parking, entrance, access (stairs/lift).  Delivery access and restrictions will be considered during the installation consultation, to ensure artworks can be delivered to the designated areas without challenges.

Installation

Artist+Co. will work with the Client to determine the appropriate and most suitable hanging method for installing the artworks.  The Client is required to provide details with regards to any restrictions, including types of fasteners/holes etc. Artist+Co offers 3 installation methods:

• Gallery Rail System: Ideal for long term use/artworks can be changed/updated easily without needing additional installation for different size artworks. 
• Picture Hooks (including plaster screws for secure mounting)
• Adhesive Picture Hooks (only available for lighter/smaller works)

Note: Installation of the gallery rail system could incur an additional charge.

Updating/Refreshing Artwork

Artist+Co. will be in contact every 3 months to determine requirements for the Client’s artwork plan, and either:

• Agree to no changes in the current artwork display and curation
• Rotate existing artworks on show
• Select a few new artworks to replace some current pieces
• Select a complete new curation of artwork  

Depending on the requirement an appointment will be set with the Artist+Co. installation team to complete the changes at a date and time agreed by the Client.  

Note: Installation and delivery terms also apply for updating and refreshing artworks.

10% Client Discount

All artworks are available for purchase, the Client, Employees and Clients of the Client are eligible for a 10% discount on the purchase of art.  Purchases can be made by scanning the QR code next to the painting and on checkout enter the Clients discount code e.g. “A+C10”. Alternatively contact your representative at Artist+Co. or email  hello@artistco.art to place an order to purchase art.

Sold Artwork

Any artwork sold during the rental period will be removed and replaced with a similar artwork at no cost to the Client.  Artist+Co. will coordinate with the Client to determine the appropriate timing for the replacement installation.

Termination of Agreement (Cancellation)

Artist+Co. is a month by month ongoing service with no fixed contractual commitment, cancellation of the service requires a 4 week notice period.  

Cancellation must be made in writing via email to hello@artistco.art or by mail 174 Arthur St, Fortitude Valley, Brisbane 4006.  Once the cancellation notice is received the installation team will be in contact to confirm the dismantling date and time.

Artist+Co. reserves the right to terminate the agreement with the Client, without cause and with immediate effect. 

Refund and Credit Policy

To request a refund please email hello@artistco.art detailing the reason for the request.  Refunds will be issued as a credit unless deemed unsuitable to do so.

Handling of Artworks

Other than in extenuating circumstances artworks are NOT to be handled or relocated by any person other than a representative of Artist+Co.  Extenuating circumstances include where immediate access to the environment/wall is required for maintenance or emergency and includes scenarios to protect the artwork (e.g; wall damage, building works,etc.) please contact Artist+Co. immediately to advise of the situation to avoid a contract breach or additional charges.  If any artwork is damaged due to unreported mishandling by the Client the full fee of the piece will be charged to the Client and the contract may be terminated immediately, (all art prices are published publicly and can be viewed at www.artistco.art ).

Insurance

Artist+Co. takes full responsibility for the insurance of artworks throughout the delivery, installation and rental period, with the exclusion of intentional/avoidable damage by the Client.  If any artwork is damaged intentionally by the Client, or a representative of the Client, the full fee of the painting will be charged to the Client and the contract may be terminated immediately, (all art prices are published publicly and can be viewed at www.artistco.art ).

Consent to the use of Imagery

Client: The Client consents to imagery of the artwork installation being taken and used for Artist+Co. marketing purposes in order to promote emerging Artists.  If you wish to opt out from participation please inform your Artist+Co. representative to update the individual terms.

Artist+Co. The Client is permitted to use imagery of the artwork for marketing content, in the context of representing spaces and the business aesthetic.  Artist+Co. And the Artist needs to be referenced as the source, social tags on digital media are appreciated.

Reproduction of Artwork (Property Rights)

Reproduction of artwork is strictly prohibited, including high quality photographs, prints and NFTs.  The artwork and its image remains the property of the named Artist during the entirety of the rental period.  If any breach in this agreement is discovered the contract will be terminated immediately, artwork removed from the premises and legal proceedings will commenc.

Privacy

Artist+Co. are committed to protecting your privacy. We do not sell, rent, or share personal information with any third parties, except as required to provide our services. Any service providers who have access to data are strictly prohibited from using it for their own marketing or any other purpose and are obligated to maintain the confidentiality and security of information.

Rights to Change Terms and Conditions

Artist+Co. retains the rights to change and update its Terms and Conditions, to maintain relevance and ensure compliance.

Compliance

Artist+Co. Terms and Conditions are compliant with the relevant QLD Governing Laws and Australian Consumer Law (ACL).

Dispute Process

1.The parties will first attempt to resolve the dispute amicably through direct negotiation (please email your dispute to hello@artistco.art). If a resolution is not reached within 30 days, the parties must proceed to the next step.

2.The dispute will be submitted to a mediation process administered by the Australian Disputes Centre according to their guidelines. If mediation fails to resolve the dispute within 28 days, it moves to arbitration.

3.If mediation is unsuccessful, the dispute will be submitted to binding arbitration administered by the Australian Disputes Centre under its rules. The decision of the arbitrator will be final and binding. 

Professional  Advice 

Artist+Co. recommends seeking independent legal advice before entering into any agreement.